malikw
  • malikw
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17 years ago
I called and found out that they cannot  "CANNOT" charge you more then £34 as this is set by Home Office.  I called  0800 77 1234

Complaint Procedure:
Speak to the centre Manager and if you cannot resolve it report them to Home Office.  Most likely they are not a reputable centre but I wish you had written their centre location I would have spoke to them by now.

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drrubyinayat@yahoo.com.1330535426
17 years ago

many thanks

I have just written contact number for that centre.

Will cancel my test at that centre surely.

will try to talk to manager too.

Regards

drrubyinayat@yahoo.com.1330535426
17 years ago

I have cancelled my test at that centre as they never called back to verify the test fee which they are charging is £40 at their centre.I wrote that centre's name and their contact number?just to let others not to take test with them or NOT TO PAY MORE THAN £34 ...

malikw
  • malikw
  • 50.2% (Neutral)
  • Guest
17 years ago
I sent them an e-mail yesterday asking them politely about fees and extra £6 they are charging.  Did not get any e-mail from them so I wrote them again today that I would really appreciate if they can clarify or justify thier extra £6. No answer yet, next e-mail will be to Home Office and I will cc them just to let them know that I have given them an opportunity to clarify it.

If anyone has time and can call them to see if they have been charging the Home Office set fee then I think we have educated them. If they say that the fee is £40 then I suggest that you tell them that you will report their office to Home Office and please do write a simple letter to Home Office or at least call that 0800 number to complain about them.

Waheed

drrubyinayat@yahoo.com.1330535426
17 years ago

I did called  this wednesday to confirm about test fee and even old them whay i was cancelling test but... you have seen they are not that responsible.

The course co-ordinator said he will call back to verify fee,but he never

did. Will definitly make inform to Home Office .

If they do not follow national guidelines should we name them and let

others know not to book test with them? 

Many thanks for kind reply.

malikw
  • malikw
  • 50.2% (Neutral)
  • Guest
17 years ago
I will give them opportunity to respond and next week when I have time, I will also give them a call but if they don't get their act together we should name their centre and report to Home office. I don't think it is illegal to report to the authorities or to your friends if someone is not following guidelines.

You can surely tell about your own experience and I will tell mine.  I can only tell if I call and they quote me fee of £40 so I will wait till I give them a call and find out from them.  I can't just use your information, it will be just hear say in legal term and I am not really a solicitor.

Another opinion is that because they are not following the set guidelines; therefore, it becomes our duty to inform others if someone is taking their advantage.

drrubyinayat@yahoo.com.1330535426
17 years ago

could you please let me know how to complain about variations in test fees in different centres ?whom should i write to in homeoffice?

its very unfair if we are charged for the use of headphones too..what next!

i have canceled my test appointment with that centre but would like to highlight this issue for others' benefit!

thanks

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