I do'nt think its worth it, but you have to do it.
I am working as a research officer in a well known organization, even worked on Home office research projects, dealing with public, and providing them help and info., I find it waste of time, as well as,money, as Waheed says, it is 100% true.
You can replace it with something worthy enough to add in to culture, economy or any other measures so that you can challange certain things, which cause drastic problems later on, because dealing with public is the most sensitive phenomenon.
Tahira
Edited by user
8 years ago
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Reason: Not specified